Warranty Administrator

Job Title      Warranty Administrator - Automotive

Salary           OTE £35,000

Full time

About Us

Bolton Kia are proud to hold the title of ‘Europe’s No.1 Kia Dealer’ in terms of sales volume; the Bolton dealership sell more new vehicles than any other dealership, not just in the UK but across Europe. Conveniently located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans across two sites – the Sales showroom; selling new and used vehicles and just 300 yards away, it’s Service & Parts department.

Bolton Kia are also the only dealership to be wholly owned by the manufacturer – Kia UK, giving Bolton Kia staff access to excellent employee benefits, including private medical insurance, employee car ownership scheme, employee discount schemes and more – see below.

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2025. Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today.

Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

The Role –

Bolton Kia has an exciting opportunity for a Warranty Administrator, responsible for managing and processing warranty claims, ensuring compliance with manufacturer standards and in accordance with company policies and procedures, ensuring accurate submissions of warranty and goodwill claims daily, while maintaining effective communication with internal and external stakeholders.

If you have previous experience in the same or similar role, excellent organisation and communication skills, a passion for delivering exceptional customer service and a full UK Driver’s Licensewe would love to hear from you.

At Bolton Kia we value our employees and in return for your commitment you can expect a competitive salary package plus excellent benefits.

The Benefits

         🚗Employee Car Scheme (car lease + insurance all included from £90/month)

         🩺Private Medical Care (Vitality) 

         💗Annual Health Checks and free flu jabs offered

         🦷Private Dental Care (Denplan, £0 excess)

         😮Pension with enhanced employer contribution

         💸Income Protection & life Assurance

         🤒Critical Illness Protection

        🏖25 days Annual Leave + Bank Holidays

        🚴 Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more

     💰 Financial hub providing free financial guidance and support

        🤰Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months fullpay)

       👶 Enhanced Paternity Leave

         🥳Birthday Vouchers

Main duties and responsibilities:

• Claims Processing– Review, validate and submit warranty claims including supporting documents ensuring all documentation are compliant with company and manufacturer guidelines.  Monitor the status of submitted claims, liaising with manufacturers on any outstanding issues.

• Documentation– Maintain organised records of all warranty transactions, including the issue of credit notes and all other associated paperwork for auditing and reporting purposes.

• Communication– communicate effectively with Service Advisors, Technicians and Parts to resolve issues effectively and provide guidance regarding warranty procedures. Provide regular reports on warranty claim status and performance metrics to management.  Build good relationships across the wider teams to create a supportive and cohesive working environment.

• Compliance and Policy Adherence – Stay up to date on recalls and manufacturer guidelines ensuring all claims comply with company and manufacture standards

• Financial reconciliation – Reconcile warranty receivables with payments, post credits and coordinate with Accounts to ensure payments are received.

• Admin Support – Perform admin duties as required including answering calls and supporting other teams within the department,

Requirements for the role

• Previous experience in an automotive warranty administration role.

• Strong attention to detail and excellent organisational skills.

• Ability to work independently and manage multiple tasks simultaneously.

• Proficient in using computer systems and warranty software.

• Excellent communication skills, both written and verbal.

• Ability to work effectively in a fast-paced environment.