Kia UK Academy Senior Coordinator

Welcome to Kia UK!

About Us

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2024. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today.

Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces™ 2026 by Great Place To Work®, and also ranked in the 2025 Best Workplaces™ for Women. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!  

Purpose of Role

• To support the KUK dealer network in booking/completing training requirements for product, sales and aftersales as outlined in the Kia Accelerate training programme.

• Ensure LMS is correctly updated with dealer details and course schedules.

• Work with Systems Training Assistant Manager to maintain functionality, accuracy, and integrity of Kia Academy (website) content

Main Responsibilities

• Action and respond to Kia UK Academy mailbox enquiries within the agreed parameters. Work to agreed time thresholds for incident(s), request(s), and problem(s). Contribute to Learning Management System (LMS) policies, processes, and procedures.

• Maintain and monitor existing Kia Academy website content and functionality as well as assist in uploading and testing new eLearning modules, assessments, dashboards and any downloadable material, supporting the ongoing development of the Kia Academy user experience. Support the Kia Academy website by troubleshooting reported problems, diagnose hardware/software issues, trend analysis and problem management.

• Support with Quarterly dealer training standards compliance, monthly dealer training levy, monthly KPI reporting, Kia Academy mailbox/chat and telephone enquiries, maintaining the Kia Academy website data including:- Dealer Staff Data and Course Data ensuring data accuracy and integrity, course scheduling ensuring that training programmes are run at optimum attendance levels.

• Support with the creation & testing of bespoke reports/functionality/features as required by the Kia Academy team, Kia Europe and Kia HQ Ensure integration and alignment with other systems as required.

• Engage Kia UK internal staff with the training available on the Kia Academy website and ensure internal staff lists are maintained and updated.

• Assist the Kia Academy Non Technical Training and Systems Manager with administration of the Kia Academy budget, raising and providing suppliers with payments via SAP.

• Carry out 1:1 training for new dealers/users via Teams as required to cover Academy Curricula, Introduction to Academy Online and e-learning.

• Monitor all data contained on the LMS, including Dealer Staff Data, Dealers (Terminations and Appointments) and Course Data. Ensure compliance with GDPR and any future data regulations.

• Support the Academy team on all other relevant activities as communicated by the Academy Manager.

Skills Required

• Excellent verbal/written/communication skills

• Confident and courteous telephone manner

• Excellent IT skills, particularly in Word, Excel, PowerPoint, and Outlook. Familiarization with Learning Management Systems

• Strong interpersonal skills

• Motivated, self-reliant, and self-confident

• Excellent Database Management Skills

We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you!  

The Benefits

🚗 Employee Car Scheme (car lease + insurance all included from £90/month)

🍳 Onsite Chef at head office > free lunch

🩺 Private Medical Care (Vitality) 

💗 Annual Health Checks and free flu jabs

🦷 Private Dental Care (Denplan, £0 excess)

😮 Pension with enhanced employer contribution

💸 Income Protection & life Assurance

🤒 Critical Illness Protection

🏖 24 days Annual Leave + Bank Holidays

🚴 Wellness benefits including cycle to work scheme, free eye tests, EAP, Mental Health First Aiders and more

💰 Financial hub providing free financial guidance and support

🌍 Work from anywhere for one week a year

🤰 Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)

👶Enhanced Paternity Leave (up to 4 weeks full pay)

🤸‍ Free weekly yoga, football, and badminton clubs whilst onsite at UK head quarters

🎱 Pool tables, dart board, and massage chairs whilst onsite at UK head quarters

😇 Opportunity to get involved & give back via our charity partners

🥳 Birthday Vouchers

🎉 Celebrations such as our Spring Ball, Christmas events, Social Club and much more!

Location/Travel

The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports.

There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.

Interview Process

Step 1: CV review

Step 2: Teams Introductory Call

Step 3: Face to face interview & Task

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to (nelkhamlichi@kia.co.uk). We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.