After Sales Manager

Job Title        After Sales Manager (Full-time)

Bolton Kia are proud to hold the title of ‘Europe’s No.1 Kia Dealer’ in terms of sales volume; the Bolton dealership sell more new vehicles than any other dealership, not just in the UK but across Europe. Conveniently located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans across two sites – the Sales showroom; selling new and used vehicles and just 300 yards away, it’s Service & Parts department.

Bolton Kia are also the only dealership to be wholly owned by the manufacturer – Kia UK, giving Bolton Kia staff access to excellent employee benefits, including private medical insurance, employee car ownership scheme, employee discount schemes and more – see below.

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle – and the new pioneering EV9.

Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

The Role –

Following an internal promotion, we have an exciting career opportunity for an After Sales Manager to join our team at Bolton Kia. We are looking for an experienced individual who can demonstrate exceptional leadership skills with the ability to communicate clearly and effectively at all levels of the business.

Excellent organisation skills are also a key factor to this role as the incumbent will need to not only manage their own time and workload but also monitor the workload of other teams in the department ensuring targets are achieved and as part of the performance management process, set and communicate clear objectives and expectations, regularly reviewing the progress towards these.

Additional responsibilities will include attending meetings and training sessions and ensuring that company policy and procedure is adhered to.

Benefits

At Bolton Kia we value our employees and in return for your commitment, you can expect a competitive basic salary with a realistic OTE of £60,000 based on achievement against budget, plus excellent benefits including

Employee Car Scheme (car lease + insurance all included from £80/month)

Private Medical Care (Vitality) 

Annual Health Checks and free flu jabs offered

Private Dental Care (Denplan, £0 excess)

Pension with enhanced employer contribution

Income Protection & life Assurance

Critical Illness Protection

25 days Annual Leave + Bank Holidays

Enhanced family leave policies

Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more.

Main Duties and Responsibilities

Managing a service team of 26 including 12 vehicle technicians, 2 apprentices, 4 Service Advisors:

·         Develop and implement successful service standards and procedures.

·         Manage and maintain service desk communications with both the team and customers.

·         Supervise Service and Aftersales team ensuring targets are met.

·         Promote good customer relationships improving Customer satisfaction while maintaining quality and repair times

·         Ensure customer satisfaction, addressing customer concerns and complaints in a timely and professional manner.

·         Review and update service methods whenever necessary to improve overall efficiency.

·         Conduct quarterly appraisals of team members and identify areas for improvement / development

·         Creat and present regular progress reports to senior management

·         Instructing customers on work required, care and maintenance.

·         Ensure housekeeping standards and maintained to a high level, including the workshop and car park areas.

Requirements

• Must be driven, enthusiastic and keen to exceed both company and customer expectations.

• Excellent leadership and organisational skills.

• Previous experience in the same or similar role.

• 100% focused on delivering an excellent after sales experience for customers.

• Exceptional organisation and diary management skills

• Proficient in Microsoft office and service-related programmes.

• Full clean driving license.

• Smartly presented at all times.

• Must be open to new ways of doing things and able to quickly adapt to our processes.

• Working hours Monday-Friday 8am – 5.30pm, alternate Saturdays 8am – 12.30pm.

We are looking for the best candidate for the job and encourage you to apply if you believe your skills and experience would be a good fit for this role.

Location

The Bolton Kia dealership spans across two separate buildings, both based on Middlebrook Retail Park, with free parking, located off Junction 6 of the M61. The nearest train station is Horwich Parkway.

There is step-free access throughout the building.

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to sstephens@boltonkia.co.uk We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.